Answered By: Colin Kinson
Last Updated: Aug 02, 2016     Views: 185

If you are an international student doing a pre-sessional English course and your bank letter isn't accepted due to the length of your course please contact the Student Advice and Support Centre (SASC) in the Squires Building who will print you out a separate letter, if you're continuing your studies at Northumbria University following this course.

Course Dates
If your course dates are simply incorrect then please contact your faculty office who should be able to amend the dates.  Following this allow 24 hours for your details to update and request a second bank letter via your MyNorthumbria page, allow a further 24 hours then please visit an Ask4Help point within the University Library and we will print out a new bank letter for you, please hand in your old letter to be destroyed.

Incorrect Address
If your bank letter does not include the correct address(es) then please make amendments on your MyNorthumbria page (Guide Here) and/or contact your faculty office who can also make amendments. Following this allow 24 hours for your details to update and request a second bank letter via your MyNorthumbria page, allow a further 24 hours then please visit an Ask4Help point within the University Library and we will print out a new bank letter for you, please hand in your old letter to be destroyed.

Multiple Bank Letter Requests
If you have already requested 2 bank letters you will not be able to request any more via your MyNorthumbria page. To get another bank letter please visit an Ask4Help point and we will produce one for you or request an ‘Exceptions Letter’ via your MyNorthumbria page, see details below.

Personalised Letter
If your bank requires a more bespoke letter please ask them what information they require on the letter and request an 'Exceptions Letter' from us. Please visit your MyNorthumbria page (via Student Portal from the Northumbria University homepage) and click on the 'MyRecords' link followed by the blue Menu button at the top of the screen and then 'Letter requests'. You will then be presented with a list of letters you can request or print.  Scroll down to Exceptions Letter and click 'Request Letter'. You can then type in the information you require on the letter, submit your request and you should receive an email when it is ready to collect, this can take up to 48 hours. Collect your letter from Student Support and Wellbeing in the Northumberland Building at City Campus.

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