Answered By: Marketa Vagnerova
Last Updated: Jul 13, 2016     Views: 56

If you lose your Northumbria smartcard, you will need to have a new card printed from any Ask4Help service point. A lost smartcard is subject to a £10 charge.

Your new Northumbria smartcard will then automatically update onto your Upay Chill account overnight. Your existing balance will transfer across automatically.

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