Answered By: Marketa Vagnerova Last Updated: Jul 13, 2016 Views: 50
If you lose your Northumbria smartcard, you will need to have a new card printed from any Ask4Help service point. A lost smartcard is subject to a £10 charge.
Your new Northumbria smartcard will then automatically update onto your Upay Chill account overnight. Your existing balance will transfer across automatically.