Q. I am having problems enrolling - who should I contact?
If you're having difficulties enrolling online please either contact the IT Helpline on 0191 227 4242 or at email@example.com if there is a technical issue. If there is not a technical issue please contact Ask4Help via your Student Portal and we will get back to you with a response.
If the Enrol button is not available on your Student Portal it may be because of one of the following:
- Have you got referrals/deferrals? If so you cannot enrol until you have completed the resits and progression is confirmed.
- Have you been on a placement year? You will receive a specific email when you can re-enrol after a Programme Assessment Board.
- You are a Postgraduate Student who are due to submit their dissertation in September – you are usually automatically enrolled.
- You have been on a break in study and has not confirmed they wish to return.
This is list not exhaustive, if you still have problems please contact us via your Student Portal or on 0191 227 4646. More information can be found on the knowledge article Understanding the enrolment process.