Q. Who do I contact if my smartcard isn't allowing me access to certain rooms?


If there are certain rooms or labs that you believe you need access to and your smartcard is prohibiting access to these areas, then please contact a member of staff at an Ask4Help point in Student Central at City Campus West (University Library, Ground Floor), City Campus East (Newcastle Business School, Ground Floor) or Coach Lane Campus (Coach Lane Library, Ground Floor).  We will then investigate to see if it's possible to grant you access.

You could also contact Ask4Help via telephone on 0191 227 4646 or via email at ask4help@northumbria.ac.uk.


  • Last Updated Jul 04, 2019
  • Views 102
  • Answered By Rachel Branson

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