Answered By: Colin Kinson
Last Updated: Oct 16, 2018     Views: 452

There could be a number of reasons why you might not be able to renew your Library books online:

  • You will not be able to renew a book that has been requested by another reader
  • You will not be able to renew your books that have reached their maximum loan period (4 months for students on taught courses). If you still need to keep any books for longer, you will need to return them to the Library and re-borrow them to re-set the loan period.  Please go to an Ask4Help desk, and the staff will be able to help you with this.
  • If you have library charges of more than £5 on your account, you will need to pay them before you can renew. You can make a payment at an Ask4Help desk or by logging into your online library account via Library Search at: Please note that if you have cleared charges from your account, but then renew overdue books you will accrue further overdue charges relating to those books.
  • Your University Library account may be expiring or already have expired. If this is the case, but the expiry date is incorrect then you will need to contact the Student Progress Team at an Ask4Help desk.
For more information please contact Ask4Help by phone on 0191 227 4646, e-mail or raise an enquiry through the Help and Support section on the Student Portal.

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